Customers of Chryso Southern Africa have reaffirmed the company’s reputation for the reliable product quality, strong technical expertise and swift responsiveness in a recent Voice of the Customer survey.

According to Antoinet Buitendag, Sales Support & Customer Services Manager at Chryso Southern Africa, the debut survey gathered feedback from 50 respondents representing various roles across the cement industry.

“The survey reaffirmed the key strengths that truly define Chryso Southern Africa’s position in the market,” Buitendag says. “Our locally produced Chryso-branded solutions remain a valued differentiator in a competitive market where customers seek local partners who respond quickly.”

She attributes the company’s responsiveness to its local production capacity, streamlined communication and empowered teams that act decisively to meet customer needs.

“Our technical and commercial staff are locally based, so we can respond without delay to provide technical support, product advice or urgently supply,” she explains. “Internally, we foster proactive engagement and accountability, ensuring every customer query or challenge is treated as a priority.”